Set Up Your Business Profile

Your business profile tells Agent as a Service who your business is, where you operate, how customers should reach you, and what basic expectations should be clear before a sale.

A clear profile builds customer trust and reduces avoidable handoffs. If your hours, address, service area, or contact details are incomplete, customers ask extra questions and staff spend time correcting confusion.

Review the details customers rely on before they buy or request support. Use the same name and contact details your customers already recognize.

• Legal or trading business name.
• Customer-facing phone number, email, address, and service area.
• Opening hours, pickup hours, and delivery coverage.
• Business category, currency, logo, and basic policy notes.
• Owner and staff access so the right people can handle the right work.

Before live customer traffic starts, read the business profile like a customer. Ask: would a buyer know who they are paying, where pickup happens, what delivery areas are covered, and when staff are available?

If the answer is no, update the profile before relying on the agent to explain it.

Update your business profile whenever your hours, pickup location, delivery area, contact person, payment expectation, staff access, or customer-facing policy changes.

Do not wait until customers complain. A five-minute profile update can prevent repeated confusion in WhatsApp.

Open OryonTech Help & Updates if a profile change will not save, a staff member cannot access the right area, your payout details need review, or the dashboard shows a status you do not understand.