Choose the Right OryonTech Help Path

Use the onboarding agent before or during setup. Use OryonTech Help & Updates after you can sign in and need help with your OryonTech account. Use Support at the bottom of the merchant navigation when your own customer needs a person from your business.

Choosing the matching path keeps your question with the right context and prevents customer handoffs from being confused with OryonTech account support.

Use the onboarding agent when you are starting, resuming, or completing onboarding. Ask what to prepare, request the relevant step-by-step guide, or ask which saved onboarding step comes next.

If you need a person, say “I need to speak to someone” and give a short reason. The agent will register a callback request and return a reference. Keep the reference while the OryonTech team follows up on the WhatsApp number you used.

Use the link below to open the official OryonTech onboarding chat in WhatsApp.

Use OryonTech Help & Updates after you can sign in and need help with number connection, billing, a dashboard error, or another OryonTech account issue. Start a ticket with a short subject and a clear description of what happened.

Replies refresh automatically while the ticket is open. You can keep a ticket open while help is in progress and review resolved tickets later.

Open Help tickets and select Start a ticket. Use one clear issue per ticket. Include what you were trying to do, what happened, any visible error reference, and whether you are blocked. Never include passwords, magic links, OTPs, CVVs, or full bank details.

The OryonTech team replies in the same conversation. Replies appear automatically while the ticket is open. Replying to a resolved ticket reopens it, and Mark as unread lets you save a ticket to revisit later.

Use Product updates for OryonTech product, maintenance, billing, and account announcements. It is not the place to request a support reply.

Use Support when a customer asks for a person or Agent as a Service reaches a situation that needs staff judgment. The handoff includes the customer conversation so your team can understand the issue and reply in context.

While a handoff is active, Agent as a Service does not compete with the staff response. Resolve the handoff when your team has finished so it can resume normal assistance for that customer.

The Product Updates tab contains product, maintenance, billing, and general announcements from OryonTech. Unread activity is shown as a presence indicator in the navigation, and you can mark an item unread when you want to return to it.

You are still onboarding and need a person: ask the onboarding agent for a callback. Your connected number is stuck verifying after you sign in: open OryonTech Help & Updates. A customer wants a human about an order or disputes delivery: open Support. You need an explanation of an OryonTech invoice: open OryonTech Help & Updates.