Privacy Policy

Last Updated: July 2026

1. Introduction

OryonTech Innovation Solutions Ltd respects your privacy. This policy explains how we handle data when you use our Agent as a Service platform or marketing website. We process personal data in line with the Nigeria Data Protection Act 2023 and other applicable laws.

2. Information We Collect

  • Merchant Data: Business details (name, email, phone), payment credentials (stored via secure vault), and product catalogs.
  • End-Customer Data: Phone numbers, chat logs, order history, and delivery addresses captured via automated agents.
  • Usage Data: Message volume, API logs, and performance metrics.

3. How We Use Information

We use collected data to:

  • Provide, operate, and maintain our services.
  • Process payments and prevent fraudulent transactions.
  • Improve system performance, accuracy, and reliability through internal monitoring and evaluation.
  • Comply with legal obligations and enforce our Terms.

4. Data Processors & Third Parties

We share data with trusted third-party service providers ('Subprocessors') to deliver the Service. These categories include, but are not limited to:

  • Messaging Infrastructure (e.g., WhatsApp Business Service Providers).
  • Generative AI & LLM Providers (for response generation).
  • Cloud Hosting & Database Infrastructure (for secure storage).
  • Payment Gateways (for transaction processing).
  • Analytics & Observability Tools (for optional website analytics and system health monitoring).

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Retention periods vary by data type and operational need. You may request erasure where applicable by contacting legal@oryontech.ai.

6. Cookie Policy

We use browser storage and similar technologies for necessary site functions. Google Analytics is optional and loads only after you choose Allow analytics on the marketing website.

  • Strictly Necessary: Required for login and security (e.g., Auth sessions).
  • Analytics: With your permission, helps us understand which public pages are useful.
  • Functionality: Enable personalization (e.g., language preference).

You can accept or reject optional analytics when prompted and change that choice at any time using Cookie settings in the website footer.

7. Security

We implement reasonable administrative, technical, and organizational measures to protect data. Access to personal data is restricted on a least-privilege basis and audited periodically. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Nigeria Data Protection Act 2023, you may have rights to access, correct, erase, restrict, or object to certain processing of your personal data, and to lodge a complaint with the Nigeria Data Protection Commission. To exercise a right or ask a privacy question, contact legal@oryontech.ai.