Privacy Policy

Last Updated: December 2025

1. Introduction

OryonTech Innovation Solutions Ltd respects your privacy. This policy explains how we handle data when you use our Agent-as-a-Service platform. We comply with the Nigeria Data Protection Regulation (NDPR) and global privacy standards.

2. Information We Collect
  • Merchant Data: Business details (name, email, phone), payment credentials (stored via secure vault), and product catalogs.
  • End-Customer Data: Phone numbers, chat logs, order history, and delivery addresses captured via automated agents.
  • Usage Data: Message volume, API logs, and performance metrics.
3. How We Use Information

We use collected data to:

  • Provide, operate, and maintain our services.
  • Process payments and prevent fraudulent transactions.
  • Improve system performance, accuracy, and reliability through internal monitoring and evaluation.
  • Comply with legal obligations and enforce our Terms.
4. Data Processors & Third Parties

We share data with trusted third-party service providers ('Subprocessors') to deliver the Service. These categories include, but are not limited to:

  • Messaging Infrastructure (e.g., WhatsApp Business Service Providers).
  • Generative AI & LLM Providers (for response generation).
  • Cloud Hosting & Database Infrastructure (for secure storage).
  • Payment Gateways (for transaction processing).
  • Analytics & Observability Tools (for system health monitoring).
5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Retention periods vary by data type and operational need. You may request specific deletion of your data ('Right to be Forgotten') by contacting legal@oryontech.ai.

6. Cookie Policy

We use cookies to ensure platform functionality and performance.

  • Strictly Necessary: Required for login and security (e.g., Auth sessions).
  • Performance: Help us measure traffic and improve site speed.
  • Functionality: Enable personalization (e.g., language preference).

By using our Service, you consent to the use of these cookies. You may manage preferences via your browser settings.

7. Security

We implement reasonable administrative, technical, and organizational measures to protect data. Access to personal data is restricted on a least-privilege basis and audited periodically. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the NDPR, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at legal@oryontech.ai.