Getting Started with Your Oryon Sandbox Dashboard

Sandbox mode is a controlled setup environment for selected pilot merchants. It lets a business review core workflows, test sample conversations, and prepare operating details before the agent is exposed to live customer traffic.

The goal is simple: give teams a place to check the basics before go-live, without pretending that a test environment is the same as a production launch.

• Review business profile and customer-facing details.
• Test product, FAQ, order, payment, and handoff flows.
• Preview how routine customer questions may be handled.
• Identify gaps that need human review before live traffic.

The dashboard is designed to help a merchant prepare the parts of WhatsApp operations that usually create back-and-forth: FAQs, product details, payment context, delivery expectations, and support handoff rules.

• Test conversation flows with sample customer messages.
• Review order capture and payment follow-up context.
• Confirm the handoff path for issues that need staff judgment.
• Prepare FAQs and product details before live activation.

Sandbox is not a promise that every workflow is ready for production. Some actions remain restricted until verification, setup review, and go-live approval are complete.

• Connect live WhatsApp numbers.
• Process real payments.
• Send live broadcasts.
• Run unsupported regulated or high-risk workflows.

A good pilot launch starts with clear operating details. Before live activation, merchants should confirm the messages customers will see, the products or services the agent should understand, the payment path, and the situations that should move to a human.

• Finalize the welcome message and core FAQs.
• Review product, booking, or service details.
• Confirm payment and delivery follow-up expectations.
• Test edge cases and escalation rules.